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Delivery Times

We will process your order within 1-3 business days following payment in cleared funds. 

Payment by online banking is usually cleared the next business day. 

We will send you an email notifying you when your order has been shipped. Please allow up to 5 working days for delivery domestically, or 3 weeks internationally.

Returns Policy

We hope that you will be delighted with your Covenwick purchase. If you change your mind about your purchase, you are welcome to return your product to us within 20 days of your purchase date in brand new unused condition.

Refund - if product returned is in a new, unused and resalable condition. 

Exchange/store credit - if product returned has been lightly sampled, opened or unwrapped 

To be able to return or exchange a product, you must provide a valid proof of purchase. 

HOW TO MAKE A RETURN VIA POST:

  • Check that you meet the above return conditions. 
  • Find your order/receipt number. If you purchased online, it can be found on your confirmation email. 
  • Please contact our customer experience team on 02102522502 and we'll help you to place the return. 
  • Package your items securely and drop off your return at your local Post Office. We recommend using a tracked service to ensure your return reaches us safely. 

Please note: returns are at the expense of the customer. 

Consumer Guarantees 

Our products come with the consumer guarantees found in the Consumer Guarantees Act which cannot be excluded. The consumer guarantees are not affected by our change of mind policy above. 

In the unlikely event that you receive products from us that do not comply with the consumer guarantees, we will provide a remedy in accordance with the Consumers Guarantees Act. 

Covenwick will require proof of purchase before providing a remedy under the Consumer Guarantees Act. 

FAQS 

What can I use as proof of purchase?

You may use any of the following as proof of purchase: 

  • Register receipt or e-receipt tax invoice 
  • Any other proof of purchase of the relevant product 

What do you mean by "lightly sampled"? 

"Lightly sampled" means a product may have some signs of minor wear or use, but must not be damaged unless you received the product in this condition. 

How will I receive my refund? 

All refunds will be processed via direct credit. 

How long will my return take? 

For returns via post, products typically take 2 to 7 business days to reach our company. We recommend returning items with tracking and a signature required on delivery to ensure your order is returned to us safely. 

Once we have received your return we will process your exchange or refund in 3 to 5 business days. Please give approximately 3 days for the funds to clear back into your account.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you have purchased or contacted us through or page or opted in the the newsletter. You can unsubscribe at any time.

We collect personal information from you, including information about your: name contact information billing or purchase information.

We collect your personal information in order to: Send and fulfill orders & contact buyers 

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway, using secure encryption.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@covenwick.co.nz or 02102522502

Product Safety

Always do a patch test first when trying a new product and discontinue use if irritation occurs. 

Covenwick takes no responsibility for injury or damages caused by our candles or wax melts. 

It is the consumer's responsibility to use these products in a safe manner and to make sure they are supervised at all times and ready to extinguish if needed. 

All safety instructions are on the back of the candle and wax melt packaging and should be followed carefully.

 

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